Got a question? We've got the answer.
Orders & Shipping
Returns & Refunds
Sizing & Products
Payments
Orders & Shipping
Orders are processed within 24–48 hours of being placed. Delivery typically takes 3–7 working days after dispatch, depending on your pincode and the courier partner servicing your area. You’ll receive a tracking link via SMS or email once your order ships.
Free or discounted shipping is available above a minimum cart value. The exact shipping charge — or confirmation that it’s free — is always displayed at checkout before you pay, so there are no surprises.
Yes. Once your order is dispatched, you’ll receive a tracking link by SMS and email. You can also track your order directly from the Track Your Order page on luristore.com using your order ID and registered phone number or email.
Changes to address or cancellations are only possible before the order is packed or dispatched. Once it’s shipped, we’re unable to modify or cancel it. If you need to make a change, contact us immediately at support@luristore.com or via WhatsApp at +91 77 99 22 36 37 — the sooner the better.
Currently, LURI ships primarily within India. For international shipping enquiries, reach out to our support team directly and we’ll let you know what’s possible.
Returns, Exchanges & Refunds
Eligible products can be returned or exchanged within 7 days of delivery. The item must be unused, unwashed, and returned with all original tags and packaging intact. Items showing signs of wear, washing, or damage are not eligible.
Log in to your account and go to the Orders section, or contact our support team directly via email or WhatsApp. Once your request is raised, our team will guide you through the pickup process where available. Make sure to raise the request within the 7-day window from your delivery date.
Once the returned item passes our quality check, refunds are processed to your original payment method within 5–7 working days. The exact timeline may vary slightly depending on your bank or payment provider.
The following are not eligible for return or exchange: items that are worn, washed, or damaged by the customer; heavily discounted or final-sale products; and any customised or bulk-order items. When in doubt, check the product page or contact us before purchasing.
Sizing & Products
The most reliable method: lay a T-shirt you love flat and measure the chest (armpit to armpit), length (shoulder to hem), and shoulder (seam to seam). Compare those numbers to the LURI size chart on each product page. If you’re between sizes, go up for a more relaxed drape or down for a snugger oversized fit. Check our detailed Size Guide blog post for step-by-step instructions.
Supima is an American-grown cotton with extra-long staple fibres — longer and finer than standard cotton. This means the surface is smoother, the fabric is stronger, colours hold better wash after wash, and the tee stays soft over time rather than becoming rough or pill-y. It’s why LURI tees feel noticeably different from regular cotton T-shirts at a similar price point.
When cared for correctly — cold water wash, inside out, gentle cycle, shade-dried — Supima cotton retains its shape, softness, and colour significantly better than standard cotton. Following the care label on your tee is the single most effective thing you can do to extend its life.
LURI oversized fits are structured intentionally — not just a regular tee cut larger. Chest width, shoulder drop, and length are each tuned across multiple samples until the silhouette looks clean and deliberate on different body types. The result is a fit that reads premium, not shapeless.
Not always. LURI operates on limited drops — when a design sells out, it is often retired rather than restocked. This keeps each piece rare and each collection meaningful. Sign up for the newsletter or follow LURI on social media to get notified before the next drop goes live.
Payments & Security
LURI accepts all major debit and credit cards, UPI, net banking, and leading digital wallets. All available payment options are shown at checkout. Payments are processed through secure, PCI-compliant gateways.
Yes. luristore.com uses SSL encryption to secure your data in transit. Your payment details are processed through PCI-compliant gateways and are never stored on our servers. We do not share your personal information with third parties beyond what’s necessary to fulfil your order.
Yes. LURI is GST registered (GST IN: 36AAMFL7004R1ZP). A tax invoice is included with your order. If you need a copy for business purposes, contact our support team with your order details.