Returns, Exchanges & Refunds Policy — LURI
Last updated: January 2026
At LURI, we want every order to reach you in perfect condition. If something is not right — whether the product arrived damaged, has a manufacturing defect, or is missing a component — we are here to make it right. Please read this policy carefully so you know exactly what to expect before, during, and after a return or exchange request.
By placing an order on luristore.com, you agree to the terms described on this page. LURI may update this policy periodically, so we recommend checking this page each time you shop with us.
How Long Do You Have to Return or Exchange a Product?
LURI accepts return and exchange requests within 7 days from the date of delivery. Requests raised after 7 days from delivery will not be eligible under this policy, unless the issue qualifies under our 30-day manufacturing defect review window described further below.
What Can You Return or Exchange?
You may raise a return or exchange request in the following situations:
Damaged on arrival: If the product or its packaging arrives visibly damaged, you can request a return or exchange immediately.
Manufacturing defect: If the garment has a production fault — such as uneven stitching, a broken seam, or a printing error — you are eligible for a return or exchange.
Missing component: If any part, accessory, or item shown on the product page is missing from your order, you can raise a claim.
All claims are verified during a Quality Check at our warehouse after the product is picked up. If the issue is confirmed, your replacement or store credit will be processed accordingly.
What Condition Must the Product Be In?
For a return or exchange to be accepted, the product must be returned in its original, unused condition. Specifically:
The item must be unworn and unwashed, with all original tags, labels, and packaging fully intact and unaltered. There must be no signs of use — including stains, perfume or deodorant marks, pet hair, holes, or any other fabric damage. Products sold as part of a set or combo must be returned as a complete set. The product must not have been modified or altered in any way, unless the return is specifically for a confirmed manufacturing defect.
If a returned product arrives at our warehouse showing signs of use, wear, or tampering, LURI reserves the right to reject the return request and ship the item back to you at your cost.
How Does the Return Pickup Work?
Once your return or exchange request is approved by our team, you will receive a confirmation on your registered email address or phone number. Our logistics partner will then attempt to pick up the product from your delivery address within 24 to 48 working hours.
Pickup will be attempted up to two times. If both attempts are unsuccessful — due to your unavailability, access issues, or courier limitations in your pincode — you may be asked to self-ship the product to our warehouse at the address we provide. Reverse pickup is always subject to courier serviceability in your area.
What Happens After Pickup?
Once the product reaches our warehouse, it goes through a Quality Check. This step is mandatory and cannot be skipped. The QC process determines whether the returned product meets the eligibility conditions described in this policy.
If QC is cleared, your exchange or store credit will be processed. If QC reveals signs of use or damage not reported at the time of the request, the return may be declined.
For exchange orders, the replacement product is typically dispatched within 7 to 10 working days after QC approval. If the size or variant you requested is no longer available, we will offer you an alternative product of similar value or issue a store credit for the eligible amount.
How Are Refunds Issued?
LURI does not issue direct monetary refunds to your bank account or payment method. All approved refunds are issued as a store credit note or gift card, sent to your registered email address.
The store credit can be applied to any future order on luristore.com. It is non-transferable and non-refundable and will carry a validity period clearly mentioned on the voucher. Original shipping charges, if any were paid, are non-refundable.
Order Cancellations
COD (Cash on Delivery) orders can be cancelled before they are dispatched from our warehouse. Once the order has been shipped, it cannot be cancelled. If you choose not to accept the delivery, the order will follow the standard return process after it is returned to us by the courier.
Prepaid orders are considered confirmed once placed. We do not offer cancellations or direct refunds for prepaid orders. In genuine cases — such as an accidental duplicate order — please contact our support team and the resolution will be handled via store credit at LURI’s discretion.
30-Day Manufacturing Defect Window
We understand that some garment issues — such as colour bleeding, print cracking, or seam failure — may only become visible after a wash or a few wears. For this reason, LURI offers a 30-day review period from the date of purchase for manufacturing defects that appear during use.
If you notice such an issue within 30 days, contact us at support@luristore.com with clear photographs of the defect and your order details. If the issue is validated by our team, we will arrange a pickup and offer a replacement or store credit as appropriate.
Requests raised after 30 days from the date of purchase will not be considered under this policy, regardless of the nature of the issue.
How to Raise a Return or Exchange Request
Starting a return or exchange takes just a few steps. Log in to luristore.com using your registered email address or phone number, go to “My Orders,” and select the item you want to return or exchange. Choose your reason from the options provided and submit your request. If the return is for damage or a defect, attach clear photographs of the issue so our team can review it promptly.
You will receive updates by email or SMS at each stage — approval, pickup scheduling, QC outcome, and final resolution.
Contact & Support
If you have any questions about a return, exchange, cancellation, or anything else covered in this policy, our support team is ready to help.
Email: support@luristore.com Support hours: Monday to Saturday, 11:00 AM – 7:00 PM (IST)
Our team aims to respond to all queries within 24 working hours on business days.
Frequently Asked Questions
LURI accepts returns and exchanges within 7 days from the date of delivery for damaged, defective, or incomplete orders.
No. All approved refunds are issued as store credit (gift card) sent to your registered email. The credit can be used on your next purchase at luristore.com.
Returns are accepted only for damaged products, manufacturing defects, or missing components — not for a change of mind or size preference. We recommend checking our size guide carefully before ordering.
If the requested size is out of stock, you will be offered an alternative product of similar value or a store credit for the eligible amount.
After the returned product clears Quality Check at our warehouse, the replacement is typically dispatched within 7 to 10 working days.
If a manufacturing defect appears within 30 days of purchase, contact us with photos and your order details. Validated claims will be resolved with a replacement or store credit.
Prepaid orders are final once placed. In exceptional cases, contact support immediately — resolution will be via store credit at LURI’s discretion.
Reverse pickup is subject to courier serviceability in your pincode. If pickup is not possible, you may be asked to self-ship the product to our warehouse.